Frequently Asked Questions
Find helpful answers about Wisconsin cheese, online orders, shipping, gifts and visiting our Egg Harbor store.
How Can We Help?
Browse the questions below for quick guidance. Product availability, shipping schedules and policies can change, so refer to the relevant product page and checkout for the most current information.
Products & Cheese Selection
Learn what makes our collection distinctive and how to choose the right Wisconsin cheese.
What makes Wisconsin Cheese Masters selections special?
We focus on distinctive cheeses from Wisconsin master, artisan and farmstead cheesemakers. Our selections are chosen for memorable flavor, craftsmanship and character, including varieties that can be difficult to find outside Wisconsin.
Are all of your cheeses made in Wisconsin?
Yes! All our cheeses are made in Wisconsin from milk produced in the state.
How do I choose cheese for a tasting or cheese board?
Choose a balance of textures and flavors—for example, a creamy cheese, a firm aged cheese, a bold blue and a Wisconsin original. Our Cheese Pairing Guide can help you add fruit, preserves, nuts, bread and beverages.
Why is a cheese sometimes unavailable?
Many artisan and specialty cheeses are produced in limited quantities or released seasonally. Availability may change as small batches sell through. The product page will show the current purchasing status.
How should I store cheese after it arrives?
Refrigerate cheese promptly and follow any instructions included with the product. For more detailed guidance, visit our Cheese Care & Storage page.
Orders, Shipping & Freshness
What to expect after checkout and how we care for cheese while it travels.
When will my order ship?
Shipping timing depends on when your order is placed, product availability, destination, weather and the service selected at checkout. Review the current shipping information shown during checkout and in your order confirmation.
How is cheese packed for delivery?
Orders are packed with product quality and travel conditions in mind. Packaging may vary by season, destination and the cheeses included in your order.
Do you ship during warm weather?
Warm-weather procedures and available shipping methods may change to protect perishable products. Please review current shipping options at checkout before placing your order.
Will I receive tracking information?
When tracking is available, it is sent using the contact information provided with the order. Check your confirmation carefully and monitor the shipment so the package can be refrigerated promptly after delivery.
What should I do if there is a problem with my order?
Contact our Shipping Department as soon as possible. Include your order number, the email used at checkout, a description of the issue and clear photographs when relevant.
Gifts, Cheese Clubs & Store Visits
Helpful information for sharing Wisconsin cheese or visiting us in Door County.
Do you offer Wisconsin cheese gifts?
Yes. We offer curated cheese collections designed for holidays, celebrations, thank-you gifts and anyone who loves Wisconsin flavor. Product pages show what is currently included.
Can I send an order directly to a gift recipient?
Enter the recipient’s delivery address during checkout and review all information carefully before completing the purchase. Available gift-message or presentation options will appear with the product or during checkout when offered.
Do you offer a Cheese of the Month Club?
Available club options, included cheeses, shipment frequency and pricing are shown on the current Cheese of the Month product pages. Review those details before ordering or contact us for help selecting an option.
Can I visit Wisconsin Cheese Masters in person?
Yes. Visit our store at 4692 Rainbow Ridge Court in Egg Harbor, Wisconsin. Check the Visit Our Egg Harbor Store page for current information before making a special trip.
Who should I contact for help?
Call the Egg Harbor Store at (920) 839-7009 for store and product questions. For online shipping assistance, call the Shipping Department at (920) 363-2995.
Still Need a Hand?
Our team is happy to help with cheese selections, gifts, store visits and online orders.